Medical Information Call Centre (MICC)
A Medical Information Call Centre (MICC) provides vital support in managing inquiries related to medical and pharmaceutical products. It serves as a key resource for healthcare professionals, patients, and the general public seeking accurate, timely, and reliable information regarding medications, treatments, clinical data, and product safety.
Scansio team offers assistance in a wide variety of therapeutic domains. The call-handling process is streamlined across intake, triage, and response management by utilizing sponsor-approved contacts and follow-up procedures. It also includes standard response creation and quality assurance checks.
Our MICC experts:
- Oversee, Gather, Examine, and Transmit Medical Data
- Inbound Calls
- Follow Up Calls
- 24×7 Support
- Comprehensive Tracking of Metrics for Clients
- Advise on Apposite Medication Use and Handling
- Handle Product Quality Complaints (PQC)
Our unique and robust training program has made it a preferred choice for MICC services. We ensure that our MICC experts easily adapt to change in regulatory requirements by participating in regular training. MICC operations can be scaled up and unexpected spikes in contact volume can be managed effectively with our MICC function.